The amount we collect from you will be refunded, if any of your single issue has not been resolved in the first week of the subscription. If there are multiple resolved issues, however, the subscription charges will be refunded after a deduction of a one time support charge ($99.99). The amount of the deduction will be decided on sole discretion of the company and is decided on case to case basis. The minimum amount of deduction can also be revised anytime. We don’t keep you credit card information and your card will not be charged without your acknowledgement and authorization. We are very proud of the technical expertise of our employees and will endeavor to do everything we can to resolve the technical problems that are preventing you from getting the most out of your equipment. We are here at your service. Our refund policy is very simple. When our technicians have completed their work on your device(s) the call will be transferred to a customer service representative. You will be asked if the work that has been performed on your device(s) is satisfactory and that the device(s) are performing satisfactorily. If your answer is no, we will offer to refund the full amount you were charged or the opportunity to keep working to resolve the issue to your satisfaction at that time or at a later time convenient for you. The choice would be entirely yours. If the answer is yes (you are satisfied with the work done) we will warranty our work for seven days. If the same issue re-surfaces within the next seven days we will work to fix it at no additional charge to you. If we cannot fix the issue we will refund the full amount you were charged. You are entitled to a refund only if you contact us within the seven day period and we are unable to fix the issue.
No refunds would be given after the seven day period or if you do not contact us within the seven day period upon the re-occurrence of the problem.
Support Zone is always there to support you in any way we can,if you are dissatisfied with our service we would like to know that. You can contact our customer service center 24×7 at 1-877-353-8076
We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Support Zone uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, Support Zone may collect credit card information, and other payment information. Like many companies, Support Zone may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Support Zone uses payment information to complete your transactions. Computer and System Information
SUBSCRIBER (USER) COMPUTER INFORMATION
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
- information about the date of purchase of your computer,
- type of computer identification number of your computer
- make and model of your computer and/or any computer hardware,
- software installed or peripherals attached to it,
- condition of the computer,
- system and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling Support Zone technicians to have access to and take control of your computer. Support Zone uses software tools that enable you to grant control of your computer to an Support Zone technician remotely over the Internet. This allows the Support Zone technician to diagnose or correct problems without ever coming to the location of your computer. Support Zone does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. Support Zone technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Support Zone maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.